Welcome to PSAHelpline.ph
Request for your PSA (formerly NSO) birth certificate, a marriage certificate, a CENOMAR (Certificate of No Marriage Record), or request for a death certificate online from the Philippine Statistics Authority. After confirmation of payment, PSA certificates will be delivered anywhere in the Philippines within 2 to 7 working days depending on your location. It's your fast and hassle-free way of processing your PSA certificate requests. Just click the online order button, process your payment, and wait for your documents to arrive. You also have the option of calling the hotline number (02) 8-737-1111. The hotline support is available 24/7.
For your convenience, various payment facilities are readily available. You can pay online using credit card and GCash or use your Bancnet ATM Card and pay through an ATM. Payments are also accepted through ECPay at 7-Eleven stores, selected Bayad Center outlets and TouchPay machines, and over-the-counter in all Metrobank and PNB branches nationwide.
Through PSAHelpline.ph (formerly NSOHelpline.com), you can track the status of your ordered documents. Just enter the reference number of your request and use this to monitor the order’s status online.
Beginning October 6, 2019, the PSAHelpline.ph hotline 737-1111 will be changed to 8-737-1111. This is in compliance with the National Telecommunications Commission's mandate to update existing landline numbers to 8 digits. The hotline is available 24 hours a day, 7 days a week, even on holidays.
Please be advised of the new delivery requirements, authorized recipients and list of valid IDs in compliance with the PSA Memorandum Circular Number 2019-15 and 2019-16. click here
We wish to inform the public that effective February 1, 2018 (Thursday), the new fees for issuance request of the following civil registry documents shall be:
Php365.00 per copy of Birth, Marriage or Death certificate
Php465.00 per copy of CENOMAR
The increase in fees is in accordance with Section 12 of BIR Revenue Regulations No. 4-2018, “Rules and Regulations Implementing the Documentary Stamp Tax (DST) Rate Adjustment under Republic Act No. 10963, otherwise known as the Tax Reform for Acceleration and Inclusion (TRAIN) Law”.
Payments through BDO are only available via over-the-counter (OTC) at any branch near you.
We will announce as soon as different online options become available.
To ensure fast and efficient processing of your orders, kindly follow the steps for BDO OTC procedure on the payment guide.
Thank you very much.
Pilipinas Teleserv is a private company authorized by the Philippine Statistics Authority (PSA) to facilitate the processing and delivery of PSA certificates.
If you have any questions, concerns, or complaints regarding the application and delivery of your PSA documents, please contact us through our 24/7 hotline (02) 8-737-1111, or through our Facebook page @PSAHelpline.ph, or send us an email at firstname.lastname@example.org for quick assistance and resolution
Transactions made through PSAHelpline are NOT covered by the Citizens' Complaint Hotline 8888.
Request for your PSA birth certificate online.
Fast & hassle-free processing and delivery, ready to take your order 24/7.
You may pay for your order using VISA, Mastercard, Bancnet ATM, or Globe GCash.
You may also pay over the counter via Metrobank.